Online booking terms for Stockholm apartments

Terms & conditions City Apartments Stockholm

ACCEPTANCE OF TERMS & CONDITIONS: When you make your reservation you will be requested to pay for the apartment you have booked with City Apartments Stockholm. When doing so this becomes a binding agreement which states the terms and conditions concerning this rental between you the Guest and City Apartments Stockholm. Your payment constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed herein.

PAYMENT POLICY: For all our apartments in Stockholm you are due to pay 100% at the time of booking.

STANDARD APARTMENT CANCELLATION POLICY: If you cancel more than 30 days prior to your arrival date, 95% minus transaction bank fees, of your total rent will be refunded to you. If you cancel between 30 and 10 days prior to your arrival date, 80% minus transaction fees, of your total rent will be refunded to you and 20% of your total rent will be retained by City Apartments Stockholm. If you cancel later than 10 days of your arrival date, City Apartments in Stockholm will retain 100% of your total rent. All cancellations and any request for changes to your reservation (such as changes in the number of persons) must be made in writing to info@cityapartments.se

CAPACITY OF APARTMENTS: The total number of persons allowed to sleep in the apartment at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay per excess person and night immediately, or shall vacate the apartment immediately without refund. Exceptions to this Term are made only for infants and children under the age of 3.

NO SMOKING: The apartments cater to guests with allergies, therefore smoking indoors is strictly forbidden. It is only allowed on the street. Smoking indoors renders you responsible to bare all cost for sanitation of the affected area as well as responsible for losses accured should groups checking in after you refuse occupancy as a result of smell.

DAMAGES & OUTSTANDING BILLS: The Guest agrees to take the responsibility to ensure that your family and other guests in your party adhere to the rules and regulations affecting your apartment. All apartments are fully furnished, including an ample supply of bed linens and towels for Guest’s use. All normal utilities are included in your rental price. Locked pantries and closets are reserved for the use of City Apartments Stockholm and are not included in this rental. Rearranging the furniture or removing any items from the apartment is prohibited. You hereby agree to pay City Apartments Stockholm for any breakage, damage, missing items, additional cleaning for the apartment left abnormally dirty with SEK 300 per hour of extra cleaning, replacement costs for all damages to personal property or to the real estate, charges incurred before, during or after your stay which may occur as a result of your occupancy, excluding normal wear and tear. Payment shall be made latest on the day of departure. In the event that you, the Guest, has failed to report and paid for such damage and/or outstanding bills, you hereby give your approval and consent for City Apartment to charge the amount to your (the Guest’s) credit card and/or security deposit.

CHECK-IN and CHECK-OUT TIMES: The guests must vacate their apartment no later than 11.00, and check-in time is 16.00. Failure to check out of your apartment at 11.00 sharp may result in a penalty charged to Guest. Check-in and check-out times are strictly enforced at our apartments. If you would like a later check-out time than the published check-out time, you are required to get permission by the manager in advance.

NO PETS: Pets of any kind are strictly forbidden in the Apartments. A pet or evidence of a pet found on premises will cause immediate eviction, and forfeiture of Guest’s entire rent and deposit.

COMPLAINTS AND MAINTENANCE: City Apartments Stockholm shall make every effort to keep the apartment and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. We reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, internet service, water, jacuzzi pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their apartment immediately.

ENTRY INTO THE APARTMENT: City Apartments Stockholm staff and maids reserves the right to enter your apartment to perform their duties such as maid service and any repairs necessary. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.

DRUGS AND HAZARDOUS MATERIALS: Guest and members of his party shall not use or permit to be brought into any apartment any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

APARTMENT KEYS: City Apartments Stockholm shall charge Guest SEK 500 for each set of lost or mishandled keys.

LIABILITY: City Apartments Stockholm is acting hereunder as agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their apartment. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of City Apartments Stockholm. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, Guest is responsible for his apartment during occupancy, must lock apartment’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. All Apartments are privately owned. The apartment owner and City Apartments Stockholm reserve the right to refuse service or rentals to anyone at their complete discretion.

PARTIES ARE STRICTLY FORBIDDEN: City Apartments Stockholm grants the Guest the opportunity to invite friends and acquaintances to the apartment for dinners gatherings only. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the building, particularly after 22.00 at night. After midnight (24.00) only guests scheduled and paid for are allowed on the premises. Parties are strictly forbidden. Evidence of a party in the apartment will cause immediate eviction, and forfeiture of Guest’s entire rent and deposit. Disturbances will cause immediate eviction, and forfeiture of Guest’s entire rent and deposit. Afterparties is strictly forbidden. Evidence of an afterparty and/or guests not scheduled and paid for sleeping in the apartment will cause immediate eviction and forfeiture of Guest's entire rent and deposit

SECURITY DEPOSIT: ID and credit card will be registered at arrival as security for disturbances, damages and outstanding bills with the amount of SEK 3.000:-. If no credit card is available cash is required. The deposit will be refunded to you at the time of checkout after inspection of the property. Please note that when making your deposit with credit card it takes approx 5 business days from departure for the banks to release the funds back to your account.

GOVERNING LAW: In any dispute arising out of this rent agreement, the laws of Sweden shall apply and the prevailing party shall recover its costs, expenses and attorneys’ fees.

If you have any questions or find anything of the preceding unclear, please contact us for clarification before making your rental payment pr deposit.